Delivery Information

When will my order Deliverd?

Most orders Delivered within 10 business hours of being placed. However, there are a few things that can affect the shipping time, such as the availability of the product, the shipping method needed, and the time of day you place your order.

If you have any questions about the delivery status of your order, please don't hesitate to contact us.

Will i pay for delivery?

 "The total price in your cart includes delivery.""Delivery is free on all orders over 10,000 etb.""The delivery charge is already included in the price of the products." "You won't have to pay any additional delivery charges." "The final price you see is the total price you'll pay, including delivery.""The price you see is the total price, including delivery. There are no hidden fees."

Shipping MethodsRateMax Charge
Level 110% of order valueETB 299
Level 210% of order value + ETB 20ETB 299 + $20
Level 3ETB 299 per tripETB 299
In-Home Delivery, Time-SpecificETB 399 per tripETB 299

Delivery time

Return Policy

We accept: returns within 30 days of purchase. Items must be unused and in the original packaging. To initiate a return, please contact our customer service team with your order details. Refunds will be processed upon receipt and inspection of the returned items. Shipping charges are non-refundable."

 

Tracking

  1. Contact customer service using your preferred method of communication. This could be via phone, email, live chat, or social media.
  2. Provide the customer service representative with your order number and the tracking number for your product. This will help us to quickly locate your order and provide you with the latest tracking information.
  3. Ask the customer service representative any questions you have about the tracking status of your product. They may be able to provide you with additional information about the expected delivery date, any potential delays, or other important details.

 Order processing time: 1-2 business hours                            Delivery time: 1-3 business days according to the order             Total delivery time: Customer service will Send Confirmation for the buyer.